1. Who We Are

Treescape Tree Services is a tree surgery and maintenance provider based in South Wales. For the purposes of data protection law, we are the data controller of your personal information.

2. What Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, phone number, email address, and postal address

• Service Details: Information you provide when requesting a quote or booking a service

• Technical Data: IP address, browser type, and website usage data (if you use our website)

We do not collect or store sensitive personal data unless explicitly provided and necessary (e.g. health concerns related to access to your property).

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotes

• Deliver our tree care services

• Communicate about your bookings or project

• Improve our website and customer service

• Comply with legal obligations

We do not sell your data or share it with third parties for marketing purposes.

4. Lawful Basis for Processing

We only process your data where we have a legal basis to do so. This includes:

• Consent: When you submit a contact form or opt in to updates

• Contract: To provide the services you’ve requested

• Legal obligation: For tax, insurance, or regulatory compliance

• Legitimate interests: For customer service and business operations
   

5. Data Retention

We keep your data only for as long as necessary — typically up to 7 years for service records, in line with legal and insurance obligations.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request erasure (where applicable)

• Restrict or object to certain processing

• Data portability (in applicable cases)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:

📧 treescape1@btinternet.com

7. Data Security

We take reasonable steps to protect your personal information, including secure systems and limited access controls. However, no online transmission is completely secure, and we recommend you take precautions when submitting data online.

8. Cookies

Our website may use cookies to improve user experience and analyse site traffic. You can manage your cookie preferences in your browser settings. For more details, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.